What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, you must file a claim with the shipping carrier to receive compensation for lost or stolen packages.

How do I contact Customer Service?

Please email us at dooprocessNYC@gmail.com. Please make sure to include information like your order number, style name, size and color so we can better assist you!

What payment options are available?

We accept PayPal and all major credit cards.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination.

Do you ship to Post Office Boxes?


How do I care for my dooProcess apparel?

To keep your dooProcess garments looking brand new please follow these instructions for washing:

  • Turn garment inside out. Machine wash cold. Use gentle cycle.
  • Do not iron printed or embroidered areas.
  • Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
  • If you use a dryer, tumble dry on low heat setting.

For any other inquires do not hesitate to contact our support team at: dooProcessNYC@gmail.com